Ticketing FAQs

How can I buy tickets?

• Online, any time, at www.venablestheatre.ca

• By phone at 250-498-1626

• In person at the box office, 6100 Gala Street, Tuesday to Thursday from 10 to 3

 

Are there any extra fees?

No. The price you see is the price you pay. We don’t add service charges or processing fees at checkout.

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What payment methods do you accept?

• Online and by phone: VISA and Mastercard

• In person at the box office: VISA, Mastercard, debit and cash

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I can no longer attend an event, can I get a refund?

• Tickets sold through the Venables Theatre box office are non-refundable.

• Some events with multiple showings will allow for an exchange, please contact the box office at 250-498-1626 to inquire. 

• If an event is sold out we may have a waiting list and may be able to facilitate a re-sale - please call the box office to inquire at 250-498-1626

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What if I lose my tickets?
Please contact the box office at 250-498-1626 and we can print a replacement ticket for you. 

What happens if an event cancels?
If an event cancels we will refund your ticket. Please see our refund policy below for details. 

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Is it safe to purchase tickets from resale websites?

We strongly advise against purchasing tickets from third-party resale websites or apps. Venables Theatre does not authorize third-party ticket sellers, and tickets purchased through them may be significantly overpriced or invalid. Even tickets originally issued through our own ticketing system can be cancelled or refunded, meaning they may look legitimate but will not be accepted for admission.

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Venables Theatre cannot guarantee the validity of resold tickets and is not responsible for issues arising from third-party purchases. Please purchase tickets through www.venablestheatre.ca or our box office. If an event is sold out, contact us at 250-498-1626 to ask about our waiting list.